Last updated: 22 June 2026 · Version 1.0
Signal Insights is a brand of BahaNext Limited, a company incorporated in the Commonwealth of The Bahamas (Company No. 1501840) (“BahaNext”, “Signal Insights”, “we”, “us”, “our”).
These Client Terms of Service (“Terms”) govern your access to and use of the Signal Insights platform at signalnassau.com and any related services (the “Platform”). They form a binding agreement between BahaNext and the business, organisation, or individual purchasing or using the Platform (the “Client”, “you”, “your”).
PLEASE READ CAREFULLY. These Terms contain provisions that limit our liability, allocate risk to you, require disputes to be resolved by binding arbitration in Nassau on an individual basis, and waive class actions. By creating an account, launching a survey, or otherwise using the Platform, you accept these Terms in full.
Platform — the Signal Insights self-service market-research service at signalnassau.com, including survey creation, distribution, results, and reporting tools. Panel / Panelists — the pool of survey respondents recruited, maintained, and owned by BahaNext. Panelists are individuals, not employees or agents of BahaNext. Survey — a set of questions and any creative or stimulus materials you configure and submit through the Platform for distribution to the Panel. Client Materials — the questions, text, images, designs, stimuli, brands, and other content you upload or supply for a Survey. Responses — the answers returned by Panelists to a Survey. Platform Data — all data accumulated on or generated through the Platform, including all Responses, Results, and derived data and statistics. Results — the aggregated outputs, statistics, charts, and reports the Platform generates from Responses and makes available to you for an Order. Order — your configuration and purchase of a Survey, including the requested number of Responses and any selected options (e.g. targeting filters, national-representativeness). Fees — the amounts payable by you for an Order, as quoted on the Platform at the time of purchase.
2.1 The Platform is a self-service, do-it-yourself market-research tool. You design your own Surveys, choose your own questions, set your own targeting and options, and interpret your own Results. We provide the technology and the Panel; we do not provide market-research consulting, study design, statistical advice, or interpretation of Results unless separately agreed in writing and paid for as a separate service. 2.2 In exchange for the Fees, we circulate your Survey to our Panel and make best efforts to collect the number of Responses you Ordered, in the ordinary course (see Section 4). 2.3 You represent and warrant that you have sufficient knowledge and experience to design questionnaires, to understand research methodology, sampling, statistical validity, confidence levels, and margin of error, and to interpret Results responsibly. You are solely responsible for the design and content of your Surveys and for any decisions you make based on the Results.
3.1 The Platform is for business and professional use only. You confirm that you are entering into these Terms in the course of a trade, business, craft, or profession, and not as a consumer, that you are authorised to bind the Client, and that the Client is a validly existing business or an individual aged 18 or over acting for business purposes. 3.2 You acknowledge that these Terms have been made available to you in advance and that you have had the opportunity to review and negotiate them. The Platform is offered on the basis of the allocation of rights and risks set out in these Terms. 3.3 You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately of any unauthorised use. 3.4 These Terms take effect when you first accept them, create an account, or launch a Survey, whichever is earliest, and continue while you use the Platform.
4.1 Best-efforts delivery. We make commercially reasonable best efforts to deliver the number of Responses you Ordered. We do not guarantee that any particular number of Responses will be collected, or collected within any particular time, because delivery depends on Panel size, Panelist availability and willingness, and the targeting and screening you select. 4.2 Collection window. Collection for an Order runs until the Ordered number of Responses has been reached, at which point the Order is complete and collection closes. There is no fixed end date by default; we keep the Survey in field until the target is met. As a practical backstop, if the target has not been reached within twenty-one (21) days from the moment the Survey goes live, collection may close at that point and Section 4.3 (under-delivery remedy) applies to any shortfall. We may agree a different period or an extended run with you in writing. 4.3 Sole under-delivery remedy. If, at the end of the collection window, we have delivered fewer than the Ordered number of Responses, your sole and exclusive remedy is a pro-rata refund of the value of the undelivered Responses, calculated on a per-Response basis against the Fees paid, capped at the Fees actually paid for that Order and excluding any setup, surcharge, or option fees reasonably incurred. 4.4 No remedy where you caused the shortfall. No refund is due under Section 4.3 to the extent the shortfall results from your choices or conduct, including narrow or restrictive targeting/screening, a low incidence rate among the Panel, an excessive Ordered quantity relative to the eligible Panel, survey length or complexity that depresses completion, or content that breaches Section 6. Where the shortfall is caused in this way, the Order is treated as fully performed. 4.5 This Section 4.3 states the only circumstances in which any money is returned for an Order. See Section 5.
5.1 Fees and currency. Fees are quoted and payable in Bahamian dollars (BSD) unless stated otherwise on the Platform. Fees are calculated at the time of Order based on the options you select (including per-Response pricing, question count, targeting surcharges, and national-representativeness, where applicable). 5.2 Payment before launch. Unless we agree otherwise in writing, Fees are due and payable in full before a Survey is launched, and we may withhold launch until payment is received and cleared. 5.3 Taxes. Fees are exclusive of any taxes, levies, VAT, or duties. You are responsible for all such amounts (other than taxes on our net income) and will pay them in addition to the Fees. 5.4 No refunds — custom research. Each Survey is bespoke research produced to your specification and is non-cancellable and non-refundable once launched. Except for the under-delivery remedy in Section 4.3, all Fees are non-refundable, including where you change your mind, mis-designed your Survey, are dissatisfied with the Results, or no longer need the data. Section 4.3 is the single, defined exception to this no-refund rule. 5.5 Chargebacks. Initiating a chargeback or payment dispute in respect of correctly delivered or in-progress research is a breach of these Terms and entitles us to suspend your account and pursue recovery, including costs.
6.1 You are solely responsible for the content of your Surveys and all Client Materials. You must not create, launch, or distribute any Survey or content that: (a) is unlawful, or solicits unlawful conduct; (b) is sexually explicit or pornographic, targets, sexualises, or is directed at minors, or seeks intimate, sexual, or sexual-orientation data in an exploitative manner; (c) is hateful, harassing, discriminatory, defamatory, threatening, or incites violence; (d) promotes or facilitates fraud, scams, deceptive practices, gambling where prohibited, illegal drugs, weapons, or other illegal goods or services; (e) seeks to collect sensitive personal data in a manner that is unlawful, deceptive, or beyond what a Panelist would reasonably expect from a market-research survey; (f) attempts to identify, re-identify, profile, or directly contact individual Panelists, or to circumvent the Platform’s aggregation and anonymisation; (g) infringes any third party’s intellectual-property, privacy, publicity, confidentiality, or other rights; (h) contains malware, or attempts to disrupt, probe, overload, reverse-engineer, scrape, or gain unauthorised access to the Platform or the Panel; or (i) is misleading as to your identity or the purpose of the research, or uses the research as a pretext for advertising, selling, or soliciting. 6.2 Your representations. You represent and warrant that you hold all rights, licences, and consents necessary for the Client Materials and for our distribution of them to the Panel, and that your use of the Platform and of the Results complies with all applicable laws. 6.3 Our enforcement rights. We may, at our sole discretion and without liability, review, refuse, edit-for-policy, pause, remove, or refuse to launch any Survey, and suspend or terminate your account, where we reasonably believe these Terms have been or may be breached. Where we act because of your breach, no refund is due and Section 4.3 does not apply. 6.4 Indemnity. You will indemnify, defend, and hold harmless BahaNext, its affiliates, and their officers, directors, employees, and agents from and against any and all claims, demands, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to (i) the Client Materials or the content of your Surveys, (ii) your use of the Platform or the Results, (iii) your breach of these Terms, or (iv) your violation of any law or third-party right. This indemnity survives termination.
7.1 Honesty of Responses. Panelists are independent individuals. While we operate systems intended to deter and detect obvious abuse, fraud, and low-quality responding, we do not and cannot guarantee that any Response is truthful, accurate, attentive, or complete. You accept Responses on an "as-is" basis. 7.2 Self-declared eligibility. All Panelists self-declare that they are 18 years of age or older. We rely on that self-declaration. 7.3 No identity verification. We do not verify the identity, age, demographics, or any self-declared attribute of any Panelist. You accept all Panelist-supplied and self-declared data as-is, and you bear the risk of any inaccuracy. 7.4 No contact with the Panel. The Panel is our confidential, proprietary asset. You must not attempt to contact, recruit, solicit, survey outside the Platform, re-identify, or otherwise approach any Panelist, whether directly or indirectly, without our prior written permission. Breach of this Section 7.4 is a material breach that causes us serious and hard-to-quantify harm; in addition to all other remedies, we may suspend or terminate your account immediately and seek injunctive relief and damages.
8.1 Once a Survey has gone live, it cannot be amended, edited, paused, stopped, cancelled, or withdrawn, and its questions, options, or targeting cannot be altered, by you. A Survey runs until the Order completes under Section 4. This is because changing or interrupting a live Survey would mix non-comparable Responses and undermine the validity of the research. You are solely responsible for reviewing and approving your Survey before launch. If you need any change after launch, that is a new Order at additional Fees; stopping a live Survey does not entitle you to any refund (Section 5.4). 8.2 Our right to stop a Survey. We reserve the right to pause, suspend, or stop any Survey at any time, at our discretion, as set out in Section 15.
9.1 Margin of error. All survey research carries sampling error. Smaller samples carry larger margins of error. When you filter, segment, or cross-tabulate Results, the effective base size falls and the margin of error rises accordingly. You are responsible for understanding and accounting for this when interpreting and relying on Results, including filtered or sub-group Results. 9.2 Not nationally representative by default. Results are not nationally or otherwise statistically representative unless national-representativeness is expressly selected as a paid option for the Order. The Panel may differ from the general population in its composition. Where the paid national-representativeness option is selected, it is provided on a best-efforts basis only and its achievable accuracy depends on factors including Panelist availability and willingness to respond, Panel size and composition at the time, and the demographic and other data we hold for and can access about Panelists. See Section 9.3. 9.3 Best-efforts representativeness. Where the national-representativeness option is selected, we will make commercially reasonable best efforts to approximate national representativeness as closely as is reasonably achievable given Panel size, composition, Panelist availability, and the demographic and other data available to us at the time. This is a best-efforts target, not a guarantee of any specific demographic distribution, quota, or statistical representativeness, and Section 9.1 (margin of error) continues to apply.
10.1 We own the Platform and the Panel. As between you and us, BahaNext owns and retains all right, title, and interest in the Platform, the Panel, Panelist data, the Signal Insights brand and our other brands, and all related intellectual property. 10.2 We own all Platform Data. As between you and us, all Platform Data — including every Response and all Results, in raw, processed, and aggregated form — is owned exclusively by BahaNext, in perpetuity and without limitation. This ownership is absolute and is not qualified by any other provision of these Terms. 10.3 Your licence to your Results. As owner of the Platform Data, BahaNext grants you a perpetual, worldwide, non-exclusive, non-transferable, non-sublicensable licence to use the Results of your own Order for your internal and commercial business purposes, including analysis, reporting, and publication, subject to these Terms. This licence is the full extent of your rights in the Platform Data; you acquire no ownership of, and no rights in, any other Platform Data. 10.4 Aggregates only — no raw PII to you. You receive aggregated and anonymised Results only. You will never receive, and have no right to, raw Panelist personal data or any data that identifies or could reasonably be used to identify an individual Panelist. You must not attempt to re-identify any individual from the Results. 10.5 No resale of the dataset. Your licence is to use your Results, not to resell or redistribute the underlying dataset as a standalone data product. You may publish findings, insights, and aggregate figures derived from your Results; you may not sell, license, syndicate, or otherwise commercially distribute the raw or substantially raw Results as data to third parties without our prior written consent. 10.6 Your Client Materials. You retain ownership of the intellectual property you already own in your Client Materials. You grant BahaNext a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, and distribute the Client Materials to the Panel and as otherwise necessary to operate the Platform and provide the services. We will not publish or disclose your specific, identifiable Client Materials to other clients except as needed to run your Survey or as required by law. 10.7 Attribution on publication. If you publish, cite, or reference the Results publicly or to the press, you must attribute Signal Insights, in substantially the form: "Source: Signal Insights, Bahamas [year]." Attribution must not imply that we endorse your conclusions. 10.8 Data availability and your responsibility to keep your own copy. We make your Results available to you through the Platform, but we do not undertake to retain or make them available indefinitely. We will keep your Results available for download for at least thirty (30) days after the relevant research concludes (the Order completing or its collection closing under Section 4); after that period we may archive, anonymise, aggregate, or delete your access to them at any time, without notice and without liability. You are solely responsible for exporting, downloading, and retaining your own copy of your Results within that period, and for maintaining your own backups thereafter. This does not affect our own ownership of, or continued use of, the Platform Data under this Section 10. If we cease to operate the Platform, our only obligation is to make your then-current Results available for a reasonable period before withdrawal, and the thirty-day minimum above does not require us to keep the Platform running.
11.1 We process Panelist personal data as the data controller of the Panel, in accordance with our privacy practices and applicable Bahamian data-protection law (including the Data Protection (Privacy of Personal Information) Act). You do not act as a controller or processor of Panelist personal data through your use of the Platform, because you only ever receive aggregated, anonymised Results. 11.2 The handling of Panelist personal data, and the basis on which Panelists participate, are governed by separate panelist terms and a separate panelist privacy policy between BahaNext and its Panelists, which are the controlling documents for Panelist data. These Client Terms do not grant you any rights in respect of Panelist personal data. 11.3 To the extent you provide us any personal data (for example your own account or billing contacts), we process it to provide the Platform and as described in our privacy policy. You will comply with all applicable data-protection and privacy laws in your use of the Results.
12.1 Each party may receive confidential information of the other. Each party will protect the other’s confidential information with reasonable care and use it only to perform under these Terms. The Platform, the Panel, the Platform Data, and our pricing and methodology are our confidential information. 12.2 Marketing reference. Unless you notify us otherwise in writing, we may identify you as a Signal Insights client and reference the general nature of the engagement in our marketing, consistent with the attribution model in Section 10.7. We will not disclose your confidential, non-public Client Materials or non-public Results identifiably without your consent.
13.1 The Platform and all Results are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, and uninterrupted or error-free operation. 13.2 We do not warrant that the Platform will be available without interruption, that defects will be corrected, or that Results will meet your requirements or produce any particular business outcome. You rely on the Platform and the Results at your own risk and on your own professional judgement.
14.1 No indirect loss. To the maximum extent permitted by law, in no event will BahaNext be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, or for any business decision made in reliance on the Results, however caused and on any theory of liability, even if advised of the possibility. 14.2 Liability cap. To the maximum extent permitted by law, BahaNext’s total aggregate liability for all claims arising out of or relating to these Terms, the Platform, an Order, or the Results will not exceed the total Fees actually paid by you for the specific Order giving rise to the claim (or, where no Order is identifiable, the Fees you paid to us in the three (3) months immediately preceding the event giving rise to the claim). 14.3 Allocation of risk. You acknowledge that the Fees reflect the allocation of risk in these Terms and that these limitations are an essential basis of the bargain between us. 14.4 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable Bahamian law (for example liability for fraud or for death or personal injury caused by negligence).
15.1 We may suspend or terminate your access immediately, without liability and without refund, if you breach these Terms (including Sections 5, 6, or 7), if required by law, or to protect the Platform, the Panel, or other clients. 15.2 Reserved right to pause or stop a Survey. We reserve the right, at our sole discretion and without liability, to pause, suspend, stop, or withdraw any Survey at any time and for any reason, including operational, technical, Panel, legal, or policy reasons. Where we do so for a reason other than your breach or conduct, any resulting shortfall is handled under Section 4.3; where we do so because of your breach or conduct, no refund is due. 15.3 You may stop using the Platform at any time. Termination does not entitle you to any refund except as expressly provided in Section 4.3, and does not affect any Order already launched. 15.4 Sections that by their nature should survive termination (including 4.3, 5.4, 6.2–6.4, 7.4, 10–14, and 16–18) survive.
16.1 Informal resolution first. Before commencing any formal proceeding, you agree to contact us at support@signalnassau.com and attempt in good faith to resolve any dispute informally. Neither party will commence arbitration or other proceedings until thirty (30) days after such notice. 16.2 Binding arbitration in Nassau. If a dispute is not resolved within thirty (30) days, you and BahaNext agree that, to the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, an Order, or the Results will be resolved by final and binding arbitration seated in Nassau, The Bahamas, conducted in English under the Arbitration Act of The Bahamas, rather than in court. The arbitrator’s decision is final and binding and judgment may be entered on it by any court of competent jurisdiction. 16.3 Individual basis only. To the maximum extent permitted by law, disputes will be resolved on an individual basis, and you waive any right to bring or participate in a class, collective, or representative action. 16.4 Exceptions. Either party may (a) bring an individual claim within the small-claims jurisdiction of a competent Bahamian court, or (b) seek injunctive or equitable relief in a Bahamian court to protect its intellectual property, confidential information, the Platform Data, or the Panel, or to prevent misuse of the Platform. 16.5 Severability of this Section. If any part of this Section 16 is held unenforceable, the remainder continues to apply, and any claim that cannot be arbitrated will be brought exclusively in the courts of The Bahamas under Section 17.
These Terms, and any dispute arising out of or relating to them or to the Platform, are governed by the laws of the Commonwealth of The Bahamas, without regard to conflict-of-laws rules. Subject to Section 16 (arbitration), the courts of The Bahamas have exclusive jurisdiction.
18.1 Entire agreement. These Terms (with any Order and any written agreement we sign with you) are the entire agreement between us on their subject matter and supersede all prior discussions. In the event of conflict, a signed written agreement prevails over these Terms, and these Terms prevail over any Order-screen text. 18.2 No reliance. You have not relied on any statement, representation, or assurance not expressly set out in these Terms. 18.3 Changes to these Terms. We may update these Terms from time to time. Changes apply to Orders placed after the changes take effect; your continued use after an update constitutes acceptance. The version applicable to an Order is the version in force when you launched it. 18.4 Assignment. We may assign or transfer these Terms. You may not assign or transfer these Terms without our prior written consent. 18.5 Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including outages of third-party infrastructure, telecommunications or messaging failures, acts of government, or natural events. 18.6 No waiver. A failure to enforce any provision is not a waiver of it. 18.7 Severability and reform. If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible so as to give effect to the parties’ intent, and only if it cannot be so enforced will it be severed. In either case, the remaining provisions continue in full force and effect, and the validity and enforceability of every other provision is unaffected. 18.8 No partnership/agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between us. 18.9 Notices. Notices to us may be sent to support@signalnassau.com. Notices to you may be sent to the contact details on your account.
Questions about these Terms or the Platform: support@signalnassau.com. Signal Insights is a brand of BahaNext Limited (Company No. 1501840), Nassau, The Bahamas.